Getting ahead in the digital world means giving the customer an experience that is smooth, seamless, and profoundly personalized. Through Customer Experience Transformation services at Applligent, we are here to enable businesses to interact differently with their customers at every touchpoint. Advanced technology, data-driven insights, and omnichannel approaches form the backdrop of creating customer experiences that are efficient, intuitive, and even engaging.

We specialize in an all-rounded approach to changing the way you interact with your customers by strategies such as Omnichannel Strategy Implementation, Customer Journey Mapping, Self-Service Portals, AI-Powered Chatbots, and Personalization Engines. Our intention is always to go beyond the normal expectations of your customers so that we can earn the loyalty that ensures a longer growth in your business.

• Omnichannel Strategy Implementation
• Customer Journey Mapping
• Self-Service Portals
• AI-Powered Chatbots
• Personalization Engines

Omnichannel Strategy Implementation

In a totally connected world, customers want the same experience wherever they find your business, whether online or offline. With Applligents Omnichannel Strategy Implementation services, your business delivers a unified and seamless customer experience from web, to mobile, to social media, in-store, and through call centers.

Our omnichannel solutions help break down silos and create a cohesive customer journey, making your business more adaptable and customer-centric.

Customer Journey Mapping

To better deliver a memorable experience to your customers, you need to understand the interaction and transaction process with your brand. Applligents customer journey mapping services provide insight into how your customers interact with your company at every stage, from awareness to post-purchase.

With our expertise in customer journey mapping, you can create a smooth and effective experience for your customer, leaving them with good impressions.

Self-Service Portals

They are now expecting information to be quickly and effortlessly acquired and made available for use without requiring the help of customer service agents. Applligent Self-Service Portals provide your customers with intuitive access around the clock to the resources they require in order to manage their accounts, answer common queries, or resolve issues independently.

We build custom self-service portals according to the needs of your business and make sure that they are improving customer experience as well as operational efficiency.

AI-Powered Chatbots

Chatbots, as of today, have simply become indispensable tools in the age of automation and artificial intelligence to provide faster and more efficient customer services. Applligents AI-Powered Chatbots apply machine learning and natural language processing so that you might interact with your customers in real time, answer their questions, solve their problems, and guide them through your services.

Be it helping customers on FAQs, guiding through myriad options of products, or helping customers track their orders, our AI chatbots ensure that customer interaction is faster and more personalized.

Personalization Engines

The digital world is no longer a luxury for personalization but an expectation. This is where Applligent Personalization Engines come in, such that a business can provide an experience perfectly suited to the preferences, behavior, and data insights of a specific customer. Advanced algorithms and machine learning are used to ensure that at the right time and on the correct occasion, you can present the appropriate content or product offer to the right customer.

Whether through product recommendations, tailor-made e-mails, or dynamic content, we ensure that your business gives out an experience tailored towards driving engagement and loyalty.

With our Customer Experience Transformation services at Applligent, we help you capitalise on the increasing expectations of your customers today. We are able to guide you through implementations of omnichannel strategies, AI-driven technologies, and truly customised experiences so you can build those meaningful and lasting relationships with your customers. Whether it is the mapping of customer journeys or routing through interactions using AI-powered chatbots, our services will support you with effective end-to-end solutions in enhancing every touchpoint of your customer experience.